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Customer Service: Empowerment and Entrapment Andrew Sturdy

Customer Service: Empowerment and Entrapment

Andrew Sturdy

Published January 18th 2003
ISBN : 9780333946077
Paperback
224 pages
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 About the Book 

Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide rangeMoreCustomer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.